Frequently asked questions
Quick answers about visas, courses, payments and your account.
How long does visa processing take?
It depends on the country, visa type and season. Each destination page shows an estimate, and we update you on WhatsApp at every stage.
Can I apply without visiting the office?
Yes. Create an account, submit your application online and upload documents from My Account → My Documents. Our team verifies them online.
Is the service fee refundable?
Embassy and government fees are non-refundable. Our service-fee refund rules are in the Refund Policy.
Do you guarantee a visa?
No agency can guarantee a visa — the decision is always the embassy's. We make sure your file is complete, correct and as strong as possible.
How do I log in?
Enter your mobile number and we send a one-time code to your WhatsApp. You can also set a password from your profile.
Which payment methods do you accept?
bKash, Nagad, Rocket, Visa, Mastercard and internet banking through SSLCommerz. Store orders can also be paid cash on delivery.